Statute

Regulations of the impeco.co.uk online store

1. The Impeco.co.uk online store is owned by IMPECO LTDEaling Cross, 1st Floor, 85 Uxbridge Road, London, United Kingdom, W5 5TH here in after referred to as the “Store”.

2. The Store’s offer includes hygiene products and devices – hand dryers, soap dispensers, paper and towel dispensers, air fresheners, baby changing tables, insect killers, etc. The website can be used using most popular web browsers (including in particular the current versions of Google Chrome, Mozilla Firefox, Opera and Internet Explorer), as well as on mobile devices.

3. Placing an order in the impeco.co.uk store constitutes acceptance of the provisions of these regulations.

Acceptance and execution of the order

4. Purchases can be made via the impeco.co.uk website, by phone, email or fax. Confirmation of the order will be sent by the Store by email along with payment details.

5. The contact details of the Store are available on the website impeco.co.uk in the CONTACT tab.

6. The products presented on the website do not constitute a commercial offer under the provisions of the Civil Code.

7. The moment of conclusion of the sales agreement between the Store and the Buyer is the Buyer’s receipt of confirmation of acceptance of the order for its execution.

8. The Store reserves the right to refrain from processing the order if the data provided by the Buyer in the form is incomplete.

9. The prices given include VAT. In the case of courier delivery for orders below PLN 250 gross. The store adds the cost of delivery to the product price (PLN 15.99 gross).

10. The store reserves the right to change prices listed on the website without prior notice. Orders placed earlier will be fulfilled at prices applicable at the time of placing the order.

11. The Store undertakes to confirm the order with the Buyer via the Internet or by telephone within 48 business hours.

12. The store will process the order immediately after confirming the order and receiving payment to the account.

13. The impeco.co.uk store website indicates the current availability of goods in the warehouse. Before placing an order, you must confirm the availability of goods that are marked on the website as goods with limited availability.

14. The Store may cancel an order if 14 calendar days have passed since the order confirmation and the Buyer has not made payment after selecting the prepaid purchase option.

15. Order fulfillment times are 1 to 3 business days; this time may be extended if the item is out of stock. In such a situation, the Seller will notify the Buyer by phone, email, or fax.

16. If the order cannot be fulfilled, the Store will notify the customer by email, telephone, or fax. The impossibility of fulfilling the order may occur in the event of prolonged unavailability of a given product or a significant change in the product price.

17. Each transaction is confirmed by a VAT invoice attached to the purchase.

18. Cancellation of an order is possible by email or fax, but this can only occur no later than the time the product is shipped and must be confirmed with the Store by phone.

Payment Methods

19. Payment for the goods can be made by bank transfer, cash on delivery, or via the Dotpay / PayPal platform, via the Shoper Płatności service. Electronic payments and payment cards are handled by: Autopay S.A.

• Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.

20. In the case of cash on delivery, the Store may require the Buyer to make a prepayment in the amount of the shipping costs.

21. The amount for the order can be paid by bank transfer to the company account: 56 1030 1289 0000 0000 8923 1008 (account operated by Bank Handlowy), Impeco Sp. z o. o. Spółka Komandytowa, al. Armii Krajowej 61, 50-541 Wrocław.

22. For international shipments, please contact the Store, which will also confirm the terms and payment method when confirming acceptance of the order.

Warranties and Complaints

23. Complaints regarding damage to the shipment incurred during transport will be considered after preparing a damage report signed by the recipient and the delivery person.

24. Upon receipt, the Buyer should inspect the condition of the shipment. If damage is detected, the Buyer is obligated to report this to the delivery person and contact the Store immediately.

25. Pursuant to the Act of March 2, 2000 (Journal of Laws of 2000, No. 22, item 271, as amended), the Buyer may withdraw from the purchase agreement by submitting a relevant written declaration within 14 days of receipt of the goods. The return of goods in undamaged and unaltered condition should take place immediately, no later than 14 days from the date of submitting the declaration of withdrawal from the contract.

26. In the event of a return, the Customer is responsible for the shipping costs (the Store undertakes to refund the cost of the goods along with the cost of the cheapest shipping option offered by the Store).

27. In the event of any complaints, please contact the Store by email or phone. When filing a complaint, please provide the name and surname of the ordering party, order number, proof of purchase (VAT invoice) number, and describe the subject of the complaint.

28. In the event of a complaint about goods, the condition for consideration of the complaint is that the goods be sent to the Store’s address with an attached description of the defect and a copy of the VAT invoice. The Store does not accept goods returned cash on delivery without prior notification from the Buyer. The costs associated with returning the goods will be immediately refunded to the Buyer after the complaint is approved.

29. If the complaint is accepted, the goods will be replaced with new ones, the money will be refunded, or the goods will be replaced with another one at the same price (after the Buyer has selected the method of compensation).

30. The default warranty period – unless the manufacturer states otherwise – is 24 months.

In the event of a defect in the goods, a Buyer other than a privileged Buyer may file a complaint about the defective goods based on the warranty regulated in the Civil Code.

Towards a Buyer other than a privileged Buyer, the Seller is liable under the warranty if the physical defect is discovered within two years from the date of delivery of the goods to the Buyer.

According to the Civil Code, a Buyer who is an entrepreneur other than a privileged entrepreneur loses the warranty rights if they have failed to inspect the goods within the time and manner customary for goods of this type and have not promptly notified the Seller of the defect, and if the defect is discovered only later – if they have not notified the Seller immediately after its discovery. To meet the above deadline, it is sufficient to send a notification of the defect before its expiry.

Using the warranty, a Buyer other than a privileged Buyer may, under the terms of the Civil Code:

1. submit a declaration of price reduction,
2. in the case of a significant defect – submit a declaration of withdrawal from the contract,
3. demand replacement of the goods with defect-free ones,
4. demand removal of the defect.
   
   If it turns out that the defective goods must be delivered to the Seller to resolve the complaint, the Buyer other than the Privileged Buyer is obligated to deliver the goods to the following address: al. Armii Krajowej 61, 50-541 Wrocław.

31. The Store undertakes to protect personal data in accordance with the Personal Data Protection Act of August 29, 1997. In accordance with this Act, the Buyer consents to the storage and processing of this data for record-keeping and invoicing purposes, solely for the Store’s needs. The Buyer has the right to view their data, correct it, and request that its use be discontinued.

1. The controller of your personal data is: Impeco co uk with its registered office in Wrocław, al. Armii Krajowej 61.
2. We have not appointed a data protection officer, but if necessary, you can contact us regarding matters related to the processing of your personal data by e-mail:info@impeco.co.uk or by mail at our registered office address.
3. Your personal data is used only to fulfill your order; we may also use it for debt collection purposes, bailiff enforcement, or at the request of tax authorities. To meet the principle of accountability, personal data will be stored for as long as required by public authorities and tax regulations.
4. Your personal data will be processed by us for a period of 1 month from the moment of deletion of your account on our website.
5. You have the right to access your data, the right to rectify it, delete it, limit its processing, the right to transfer data, the right to object, and the right to withdraw consent to its processing.
6. You also have the right to lodge a complaint with the Personal Data Protection Office if you consider that that the processing of your data is carried out in violation of the provisions of the General Data Protection Regulation.
7. Your data may be processed on our website in an automated manner, however, this will not produce any legal effects for you.
8. Detailed information about your personal data administered by us can be found in the “Privacy Policy” tab.

32. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and the Act of March 2, 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product shall apply.

33. Changes to the Terms and Conditions are made by the Store and are announced on the Store’s website.